Netanium Network Security

Support hotline: 888-638-6638 (888-NET-6-NET)

In today's world, electronic services are critical to business functionality. Network and system uptime is a requirement, not an option. While our services and product offerings deal with the security threats to your organization, what happens in the event of an attack or failure?

Netanium's support and incident response services can help ensure your network's uptime and integrity.

Our support and incident response teams are available when your network needs to be: 24 hours a day, 7 days a week, 365 days a year. Whether for standard product support or emergency expert assistance, remediation, or response, we are here for you.

We work hard to staff our support desk with skilled engineers who not only have unmatched technical expertise, but know how to communicate well and work with customers to resolve problems quickly and effectively.

Our state-of-the-art support laboratory is equiped with a wide array of products for use in support delivery. We have the ability to quickly re-create and resolve the most complex issues, and fully document the process for the customer.

As a certified support partner for most of the vendors we work with, we can provide a single point of support for our customers. No more having vendors push blame on each other or cop-out of problems due to a lack of knowledge: we are responsible and completely vendor-agnostic, allowing us to be highly efficient in getting complex problems resolved quickly.

We have plans available that range from flat-rate, pre-paid annual, to retainer-based hourly rates. Please contact your account manager, or click here for more information.

Support Services include:

- Human answering, call routing, tracking, and escalation
- Superior team of professional, qualified, industry-certified support engineers
- Available real-time web-enabled ticket creation and tracking
- Access to our growing self-service support databases
- 8x5 or 24x7 support availability
- Short response times

	Support Incident Response Managed Security Service Log In		Support hotline: 888-638-6638 (888-NET-6-NET) In today's world, electronic services are critical to business functionality. Network and system uptime is a requirement, not an option. While our services and product offerings deal with the security threats to your organization, what happens in the event of an attack or failure? Netanium's support and incident response services can help ensure your network's uptime and integrity. Our support and incident response teams are available when your network needs to be: 24 hours a day, 7 days a week, 365 days a year. Whether for standard product support or emergency expert assistance, remediation, or response, we are here for you. We work hard to staff our support desk with skilled engineers who not only have unmatched technical expertise, but know how to communicate well and work with customers to resolve problems quickly and effectively. Our state-of-the-art support laboratory is equiped with a wide array of products for use in support delivery. We have the ability to quickly re-create and resolve the most complex issues, and fully document the process for the customer. As a certified support partner for most of the vendors we work with, we can provide a single point of support for our customers. No more having vendors push blame on each other or cop-out of problems due to a lack of knowledge: we are responsible and completely vendor-agnostic, allowing us to be highly efficient in getting complex problems resolved quickly. We have plans available that range from flat-rate, pre-paid annual, to retainer-based hourly rates. Please contact your account manager, or click here for more information. Support Services include: - Human answering, call routing, tracking, and escalation - Superior team of professional, qualified, industry-certified support engineers - Available real-time web-enabled ticket creation and tracking - Access to our growing self-service support databases - 8x5 or 24x7 support availability - Short response times